Return & Refund Policy – Chicifytt

At Chicifytt, customer delight is at the core of everything we do. Because each piece is custom-made to order, we have formulated this guidelines to address replacement and refund requests with maximum fairness and speed.

First 120 Minutes: Should you wish to alter or withdraw your order, please notify our customer support team immediately within 2 hours of placing it.

Beyond 2 Hours: Past this window, your order moves into active manufacturing, making further modifications, cancellations, or address updates impossible.

We back our quality with a 30-day guarantee starting from the delivery date. We will issue a full refund or send out a replacement free of charge in the following cases:

Manufacturing & Material Defects: Items arrive with rips, holes, or structural imperfections.

Printing Imperfections: The custom design is noticeably skewed, faded, incomplete, or significantly different from the final design proof.

Shipping Errors: You received an incorrect style, size, or color due to a fulfillment mistake on our end.

Lost Shipments: The delivery service confirms that your package was lost or permanently mislaid during transport.

Because every piece is personalized specifically for you, we cannot issue refunds or handle exchanges for:

Customer Selection Errors: Incorrect size, style, or color choices made during checkout (we strongly recommend reviewing our Size Chart before completing payment).

Delivery Information Mistakes: Inaccurate, partial, or wrong recipient addresses provided at checkout.

Personal Preference: Mind changes, buyer’s remorse, or unwanted items requested after the initial 2-hour window.

Used or Damaged Goods: Items showing signs of wear, washing, alteration, or intentional damage post-delivery.

Submit Evidence: Contact our team with your order reference number, a concise explanation of the issue, and clear photo/video proof showing the defect.

Review: Our QA team will evaluate your case and reply within 24 business hours.

Resolution: Upon approval, we will either initiate a new production run for a free replacement or execute a standard refund to your account.

Approved refunds will be processed directly back to your original payment method. Please allow 3 to 7 business days for the credited amount to reflect in your statement, depending on your banking institution’s processing times.